Being Lazy or What?

They are eating hot pot without me... :-(

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I am sometimes thinking why is there so many small things that makes me feel angry. I mean, seeing the unprofessionalism always piss me off. I was flying with Air China to Tokyo last weekend, and being upgraded to the first class. The food was served in separate ceramic plates as other airlines do. However, the quality of food is so low that you really want to believe the hostess just replate them out of doggie bag.

The appetizer consists of a wedge of omelet, some mixed preserved veggie and salmon fish. How bad could that be? Believe me, it is just that bad. The chief made the Japanese style tamago yaki, however, putting in too much sugar. The mixed veggie are pure Chinese style, pungent with chilly oil and sesame oil fragrance, obviously doesn't go very well with the delicate smell of omelet. The dish came with the chicken stew sitting right next to the rice. Being microwaved, the rice in the bottom turned soggy. The ceramic didn't help, I completely lost my appetite. Every bit of the food tells you that this chief and this airline don't care what their customers are putting into their month. They are trying to copy what western style of first class service is, but are never too worried if they just got 50% right. That pisses me off.

Why cannot Air China think of a more innovative way to carry out the first class service? For example, serving food in separate plate individually already kills the true spirit of Chinese food (Chinese food needs to be served hot so to air the aroma of grease). If there is a way to serve food hot and let the wonderful smell stimulates passengers' appetite? Of course, while devicing a way to keep it safe? Those ideas might be too far from what they are now. But what they can do is to find some dishes that don't taste too awful after being baked in the oven for long, or even just separate the rice with a wax paper.

I believe they can have a lot of wonderful ideas though I am not very confident in their execution. But why is no one blowing the whistle, telling them what they consider the first class service has actually a lot of room for improvement?