Queuing in Singapore

I spent 2 months working in SGP for a client earlier this year. Singapore is a highly organized society, even the tree on the side of road looks smooth and sophisticated. Perhaps they all went through the military training and travel around the world. My company applied the short-term work VISA for me and I went though the immigration trouble free. The next step is to collect the ID card and I agreed to go to the VISA office at 8:20am for a meeting - thinking I can easily go back to work afterwards and maybe go buy a cup a overly sweet and hot milk tea (I got really addicted to the south east Asia style milk tea, I need one cup every day) before the daily meeting at 9:30. I arrived at the office about 10 minutes late, I was received by a receptionist and given a ticket displaying my appointed meeting time and the time I arrived. I then sat down and wait, thinking it won't take long at all. I was so wrong - I waited for about 45 minutes and nothing happened. I went to the reception and asked why the delay - he checked my ticket and explained because I was 10 minutes late, the VISA office won't delay anyone who's arrived on time to serve me. My case will only be processed if there are anyone missing their appointment hence the wait.