Tuesday, March 14, 2006

How to Produce Satisfying Customers











I thought I was the happiest girl in the world when seeing this seafood plater in the fish market in Sydney. I ate one oyster and finished all the shrimps, yum! Before starting to attack the lobster, I thought one of my oysters is moving. Gee, that's really fresh. I then looked into it closely, IT WAS A SMALL WORM!?!?

Nothing is what it seems.

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I am in the fruit craving mode these days. I crave for ripe, delicious, sweet, cruchy and watery fruits all the time. But it is really hard to find them in Beijing. I guess people don't care too much about the quality of fruits in all the northern territories around the world.

Anyhow, I ordered a fruit blended drink in a stall in the shopping mall. The girl poured some artifitial coloured water, ice and some cream into the blender. I started to have the bad feeling already. To my surprise, she didn't even blended it for 5 seconds, she poured the mixture out in a great hurry although I seemed to be the only customer. She said to me mechanically "thank you, your drink is ready".

But the drink had ice and coloured water on top and the ice cream at the bottom. It is too sweet to my taste. And there is no fruit!! I wonder if the girl knows what type of drink she just made. Would she like to pay for a drink like that?

I bet she is a northerner and never likes fruits. And she's never tasted her own work and she doesn't know how to appreciate nice fruit blended drink. There is no passion and understanding, therefore, which produces lousy execution and products.

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