Anglee Joey

I was a bit stressed because of the move and I basically abuse those I spoke over the phone. Those poor people are from telephone company, TV license company, shipping company, concil tax office, utility company. The typical conversation goes like this

me: "Why is the application form/my deposit/cancellation order not here yet?"

poor customer service representitive (abbr. PCSR): "They are processed in order... "

me: "But I have notified you few weeks ago!" in high volume

PCSR: "We are trying our best.."

me: "Look, you are getting paid to explain this to me while I am using my time to get to the bottom of the issue, it is ridiculous!. I seem to get different answers every time I speak to different people, that is the way you conduct your business? " in higher voice, I deep breath and continued "If I don't get what I want, I am not paying for the last bill".

PCSR: "It is up to you, you will still not get what you want..."

me: "GREAT SERVICE!!" I finally screamed and wish I have learned how to swear.

Of course, it didn't get me anywhere, either. I am still waiting for the form/deposit/cancellation order. But I finally realise that I could be nasty and bitchy.